KAYSSON HELP
Frequently asked questions.
Answers about your Kaysson account, our projects and support options.
KAYSSON PROJECT
Questions about your account and the community platform.
Account & sign-in
How do I change my password?
Open your account menu and select account security. There you can change your password and manage two-factor authentication.
Where can I find my messages and notifications?
Use the icons in the header to open your inbox and notifications.
Help & feedback
Where do I report an issue?
Use the bug tracker. Describe the issue as precisely as possible and add a screenshot if needed.
Where can I submit ideas?
Use Suggestions & Ideas to submit improvements for Kaysson Project and track their progress.
When should I use a support ticket?
For personal requests, account and security questions, or direct assistance, please create a support ticket.
KAYSSON VIRTUAL NETWORK
Help for companies, trips and the KVN client.
Getting started
How do I get started with KVN?
Open KVN, create a company or join one. You can then activate a route, accept jobs and drive in Train Sim World with the KVN client.
How do I join a company?
Under Companies, you can browse public companies and submit an application. Once accepted, you receive access to your role and the enabled areas of your company.
Trips, jobs & vehicles
Why can't I accept a job?
Check whether your company has activated the required route and has an available vehicle. You also need the necessary permission in your company.
How do I buy or rent vehicles and routes?
You can find vehicles in the vehicle market, and routes and network access in the infrastructure market. Costs and requirements are shown before you confirm.
When is a trip considered complete?
Drive the accepted service to its destination and end the trip in the KVN client. The client matches the route, job and telemetry with KVN.
KVN client & telemetry
The KVN client does not connect to Train Sim World – what can I do?
Start Train Sim World first and then the KVN client. Check the client version, your sign-in and whether a matching job is active. If that does not help, send us a screenshot or the client log through the bug tracker.
Who can see my telemetry?
Telemetry is used only for the current KVN trip, location matching and job verification. It also helps improve route profiles and the player experience.